PROJECT DESCRIPTION

Well-functioning labour markets are essential for the future of Europe’s societies. Public Employment Services (PES) play a major role in solving today’s labour market challenges by providing excellent services to job seekers and employers. The need for high PES performance is essential for the implementation of the Youth Guarantee and the reduction of long-term unemployment. Performance varies between PES as do the approaches to governance, leadership, controlling and organisation of operational processes. ICON’s engagement aims to enhance cooperation between PES, thereby improving the quality and quantity of PES services on the ground throughout the European Union, in line with the Europe 2020 strategy objectives , focussing on benchlearning. Benchlearning aims to launch an evidence based self-sustaining system of continuous and measurable performance increase in PES, leading to better results and contribute to the well-functioning and convergence of labour markets. The annually collected data from PES and other sources were put on an internet dashboard and made accessible to PES staff. The dashboard is a user-friendly visualisation of all data with the option to compare across PES in order to detect similarities and differences and to identify potential learning partnerships. Learning fiches were produced, identifying promising practices in innovative approaches, reforms and change management.

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